Resources

"Who am I?". I am Smart in My Heart® emotional intelligence program uses Taking Flight as the primary resource to help you attain self-awareness.  Drawing on their immense experience coaching executives and training world-class organizations, Merrick Rosenberg and Daniel Silvert introduce DISC through a quick, fun, and easy-to-understand fable. Use Taking Flight in Level K0: "Who am I?" and reveal profound hidden patterns of human behavioral styles. Learn how to use the proven DISC four-style model of behavior to build better relationships and fully leverage your natural gifts. DISC will change your life―like it has for millions before you. Discover:

• Why you "click" with some people and "clank" with others
• How to identify others' behavioral styles and choose the best ways to interact with them

Master DISC basic concepts and put DISC to work in all your own experiences so you can confidently answer "Who am I?".

"How do I Love?". I am Smart in My Heart® emotional intelligence program uses the #1 New York Times bestseller, The 5 Love Languages®, to help you attain empathy. Dr. Gary Chapman’s proven approach to showing and receiving love has transformed millions of relationships worldwide. Use The 5 Love Languages® in Level 2: "How do I Love?". Discover how different people with different personalities give and receive love in different ways.  Recognize these preferences in yourself and in your loved ones. Saying I love you may be easy. Showing that love with:   

• words of affirmation,
• quality time,
• gifts,
• acts of service, and/or
• physical touch

—that’s the challenge! It's never to late to start loving better! Master The 5 Love Languages® to experience deeper levels of love, empathy, and understanding so you can confidently answer "How do I Love?".

"How do I Trust?".  I am Smart in My Heart® emotional intelligence program uses 

Trust Works!: Four Keys to Building Lasting Relationships to help you attain self awareness and social skills. In Trust Works! Ken Blanchard applies a fable to real-life situations to show anyone how to get along better with those around them. Use Trust Works! in Level 4 "How do I Trust?" to  navigate one of the most complex issues that affects all areas of our lives: trust. 

Ken Blanchard outlines his ABCD Trust Model™ and uses it to address the factors that lead to discord, including low morale, miscommunication, poor response to problems and issues, and dysfunctional leadership. ABCD Trust Model™ provides a common language for trust—and essential skills for building, repairing, and sustaining it. Trust Works!  Master ABCD Trust Model™ and replace dissension with productively peace  cooperation and harmony so you can confidently answer "How do I Trust?" 

 "How do I Choose?". I am Smart in My Heart® emotional intelligence program uses one of the most inspiring and impactful books ever written, The 7 Habits of Highly Effective People to help you attain self-awareness and social skills. With penetrating insights and practical anecdotes, Stephen R. Covey reveals a step-by-step pathway for living with fairness, integrity, honesty, and human dignity—principles that give us the security to adapt to change and the wisdom and power to take advantage of the opportunities that change creates. Use The 7 Habits in Level 6 "How do I Choose?" to transform and integrate responsible decision-making.

The 7 Habits:
Habit 1: Be Proactive
Habit 2: Begin with the End in Mind
Habit 3: Put First Things First
Habit 4: Think Win/Win
Habit 5: Seek First to Understand, Then to Be Understood
Habit 6: Synergize
Habit 7: Sharpen the Saw

Master The 7 Habits principle-centered approach when solving both personal and professional problems so you can confidently answer "How do I Choose?".

"How do I Adapt?".  I am Smart in My Heart® emotional intelligence program uses a New York Times bestseller and business classic Crucial Conversations to attain self-regulation and social skills. Use Crucial Conversations in Level 8 "How do I Adapt?" to provide skills to ensure every conversation―especially difficult ones―leads to the results you want.  Learn how to be persuasive rather than abrasive, how to get back to productive dialogue when others blow up or clam up, and it offers powerful skills for mastering high-stakes conversations, regardless of the topic or person. You’ll learn how to:

• Respond when someone initiates a Crucial Conversation with you
• Identify and address the lag time between identifying a problem and discussing it

When stakes are high, opinions vary, and emotions run strong, you have three choices: Avoid a crucial conversation and suffer the consequences; handle the conversation poorly and suffer the consequences; or apply the lessons of Crucial Conversations and improve relationships and results. Master Crucial Conversations skills so you can confidently answer "How do I Adapt?".

"How do I Energize?". I am Smart in My Heart® emotional intelligence program uses the Circle of Courage theory to attain empathy and motivation. The Circle of Courage, is a Native American model of youth empowerment that identifies the four vital signs for positively guiding youth through belonging, mastery, independence, and generosity.  Use The Circle of Courage in Level 10: "How do I Energize?"  Master the Circle of Courage skills so you can confidently answer "How do I Energize?" 

"How do I Wait and Create?". I am Smart in My Heart® emotional intelligence program uses The Ideal Team Player to attain self awareness and social skills. Patrick Lencioni tells the story of Jeff Shanley, a leader desperate to save his uncle’s company by restoring its cultural commitment to teamwork. Jeff must crack the code on the virtues that real team players possess, and then build a culture of hiring and development around those virtues. Use The Ideal Team Player in Level 12: How do I Wait and Create?" to reveal the three indispensable virtues of an ideal team player.

Beyond the fable, Lencioni presents a practical framework and actionable tools for developing ideal team players.

 "How do I Wait and Create?"  Master The Ideal Team Player virtues so you can confidently answer ""How do I Wait and Create?"